TutorHive is committed to protecting your privacy in compliance with applicable data protection laws including the General Data Protection Regulation (GDPR) for EU/UK users and the California Consumer Privacy Act (CCPA) for California residents.
Summary: TutorHive collects basic account and payment information to provide our tutoring management service. We never sell your data. All payments are processed securely by Stripe. You can update or delete your data at any time by contacting support@tutorhive.app.
What Information Do We Collect?
Personal Information You Provide
We collect personal information that you voluntarily provide when you register, express interest in our services, or contact us. This includes:
- Names
- Phone numbers
- Email addresses
- Usernames and passwords
- Contact preferences
- Contact or authentication data
- Billing addresses
- Student information (name, subject, session notes, homework assignments)
- Payment transaction data processed through Stripe
Payment Data
We may collect data necessary to process your payment. All payment data is handled and stored by Stripe. You may find their privacy notice at https://stripe.com/privacy.
Information Automatically Collected
When you visit our Services, we automatically collect certain information including:
- Log and Usage Data — IP address, browser type, device information, pages visited, time stamps
- Device Data — device type, operating system, browser settings, internet service provider
We also use cookies and similar tracking technologies. See our Cookie Policy for more details.
How Do We Process Your Information?
We process your personal information for the following reasons:
- Account Management — To create and manage tutor accounts, including login credentials and profile information
- Service Delivery — To provide scheduling, homework tracking, invoicing and student management features
- Payment Processing — To process subscription payments securely through Stripe
- Customer Support — To respond to inquiries and support requests
- Platform Improvement — To analyze usage patterns and improve performance
- Communications — To send account updates, billing notifications and service announcements
- Platform Security — To monitor for unauthorized access and fraud
- Marketing Communications — To send emails about new features and special offers (you can opt out anytime)
- Fraud Prevention — To detect and prevent fraudulent use of the platform
What Legal Bases Do We Rely On?
We only process your personal information when we have a valid legal reason. Our legal bases are:
- Consent — When you give us permission to use your information for a specific purpose
- Performance of a Contract — When processing is necessary to provide our services to you
- Legitimate Interests — To improve our platform, prevent fraud, and communicate with users
- Legal Obligations — When required by law to process your information
- Vital Interests — To protect your safety or the safety of others
When and With Whom Do We Share Your Information?
We only share your data with the following service providers who help us operate TutorHive:
- Stripe — Payment processing (privacy policy)
- Supabase — Database hosting for tutor profile data (privacy policy)
- Google Analytics — Anonymous usage analytics (privacy policy)
- Netlify — Website hosting
- Zoom, Voov Meeting & ClassIn — Video conferencing and online classroom tools used by tutors for sessions. TutorHive stores only the meeting link you provide; we do not access or record your sessions.
- Railway — Backend infrastructure
- Formspree — Contact form processing
- Termly — Privacy compliance
We never sell your personal information to third parties. We may share information in connection with a business transfer (merger, acquisition, or sale) with appropriate notice to you.
Do We Use Cookies?
Yes. We use cookies and similar tracking technologies to maintain security, remember your preferences, and assist with basic site functions. Stripe also uses cookies to process payments securely.
You can control cookies through your browser settings. Disabling essential cookies may prevent you from logging in. For more details see our Cookie Policy.
How Long Do We Keep Your Information?
We keep your personal information for as long as you have an active account with TutorHive.
Upon account cancellation, your data will be retained for 30 days to allow for reactivation, then permanently deleted. You may request immediate deletion by contacting support@tutorhive.app.
We may retain some information to prevent fraud, comply with legal obligations, or resolve disputes.
How Do We Keep Your Information Safe?
We implement appropriate technical and organizational security measures to protect your personal information, including:
- SSL/HTTPS encryption on all pages
- Stripe PCI-compliant payment processing
- Encrypted password storage
- Secure backend infrastructure via Railway
However, no electronic transmission over the internet can be guaranteed to be 100% secure. You should only access TutorHive within a secure environment.
Do We Collect Information From Minors?
TutorHive is intended for use by tutors and educational professionals aged 18 and older. Our platform may be used to manage information about students, including minors, solely for educational scheduling and tutoring purposes.
We do not knowingly collect personal information directly from minors under the age of 13. Tutors are responsible for ensuring they have appropriate parental consent before entering any student information into the platform.
If you believe a minor's information has been collected without proper consent, please contact us immediately at support@tutorhive.app and we will promptly delete the information.
What Are Your Privacy Rights?
Depending on your location, you may have the right to:
- Request access to your personal information
- Correct inaccuracies in your personal information
- Request deletion of your personal information
- Withdraw consent to our processing of your information
- Opt out of marketing communications
- Data portability — obtain a copy of your data
How to Exercise Your Rights
You can exercise your rights by:
- Logging into your account settings and updating your profile
- Emailing us at support@tutorhive.app
- Using our contact form at tutorhive.app/#contact
Opting Out of Marketing
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email we send, or by emailing support@tutorhive.app.
Controls for Do-Not-Track Features
Most web browsers include a Do-Not-Track (DNT) feature. We do not currently respond to DNT browser signals as no uniform technology standard has been finalized. If a standard is adopted in the future, we will update this policy accordingly.
US State Privacy Rights
If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Texas, Virginia or other US states with privacy laws, you have specific rights regarding your personal information.
Categories of Personal Information We Collect
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | Name, email, IP address, username | YES |
| B. California Customer Records | Name, contact info, financial information | YES |
| C. Protected characteristics | Gender, age, race | NO |
| D. Commercial information | Purchase history, subscription data | YES |
| E. Biometric information | Fingerprints, voiceprints | NO |
| F. Internet activity | Browsing history, usage data | YES |
| G. Geolocation data | Device location | NO |
| H. Sensory data | Audio, video recordings | NO |
| I. Professional/employment data | Work history, job titles | NO |
| J. Education information | Student records, session notes | YES |
| K. Inferences | Consumer profiles | NO |
| L. Sensitive personal information | SSN, health data, financial account numbers | NO |
We have not sold any personal information to third parties in the preceding 12 months.
Your Rights Include
- Right to know whether we are processing your personal data
- Right to access your personal data
- Right to correct inaccuracies
- Right to request deletion of your data
- Right to obtain a copy of your data
- Right to non-discrimination for exercising your rights
- Right to opt out of sale or sharing of personal data
How to Submit a Request
Email: support@tutorhive.app
Contact form: tutorhive.app/#contact
California "Shine the Light" Law
California residents may request information about personal data disclosed to third parties for direct marketing purposes. Submit requests to support@tutorhive.app.
Student Data Protection
TutorHive takes student data protection extremely seriously.
TutorHive is a platform used by tutors to manage student information for educational purposes only. Any student data entered into TutorHive, including names, subjects, session notes, and homework assignments, is:
- Used solely to provide tutoring management services
- Never sold or shared with third parties
- Only accessible by the tutor who entered the data
- Protected by industry standard encryption
Tutors are responsible for obtaining appropriate parental consent before entering information about students under the age of 13 into the platform.
For questions about student data contact us at support@tutorhive.app.
Do We Make Updates to This Notice?
Yes, we will update this notice as necessary to stay compliant with relevant laws. The updated version will be indicated by an updated date at the top of this page.
If we make material changes, we may notify you by email or by posting a notice on our website. We encourage you to review this policy regularly.
How Can You Contact Us?
If you have questions or comments about this notice, please contact us:
- Email: support@tutorhive.app
- Contact Form: tutorhive.app/#contact
- Mail: TutorHive, United States
How Can You Review, Update or Delete Your Data?
Based on applicable laws, you may have the right to request access to your personal information, correct inaccuracies, or request deletion. To do so:
- Log into your account settings and update your information directly
- Email support@tutorhive.app with your request
- Use our contact form at tutorhive.app/#contact
We will respond to all requests within 30 days.
Questions about your privacy?
Our team is here to help. We respond within 24 hours.
support@tutorhive.app